Thank you for choosing Nctights!

What is Nctights's return policy?

We hope you enjoy your purchase!

If you are not satisfied, you may return the item within 14 days from the date of order.

In order to protect the health and hygiene of all our customers, we ask that you wear underwear or bottoms when trying on items.

Returns and exchanges are possible in the following cases:

The item has not been worn, has not been washed, has intact tags, is in its original packaging, and was purchased within 14 days.

The following cannot be returned or exchanged:

• Items that have been worn outside

• Items that have been washed

• Items with incomplete labels

• Items with incomplete packaging

• Items that are more than 14 days old

We hope you understand and comply with our return policy.

We will do our best to provide you with excellent after-sales service.

How do I return or exchange something?

To initiate a return or exchange, please contact us at service@nctights.com. Our staff will guide you through the return and exchange process.

Please allow up to 14 days from shipment for return processing.

What if I receive damaged item(s)?

If you receive damaged item(s), please contact us at service@nctights.com, we will solve the problem for you properly, we hope to find out what the problem is and continue to improve, everything is to give you a better experience.

Who pays for return shipping?

If you are returning items, you are responsible for return shipping costs. You should ship your return yourself. We recommend using an insured, traceable method and we are not responsible for lost packages.In the unlikely event that we have inadvertently shipped you the wrong item, or you have received a damaged item, please email our customer service team at service@nctights.com immediately so that we can waive your return shipping fee and replace the item for you. Replacement items will be shipped free of charge.

Where do I drop off my package?

Ship using any carrier to:

5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP STREET, KWUN TONG, KOWLOON, HONG KONG 999077

Refunds

If your return is accepted, we will process your refund and apply it to the original payment method. We will notify you via email.

Please note： As processing times for banks or payment platforms may vary, it may take 5-10 days for you to receive your refund.

Please note: We are unable to offer free exchanges or free returns for international shipments. Shipping costs for returns and exchanges are the responsibility of the buyer. Shipping charges for original orders are non-refundable.

Please feel free to contact us at service@nctights.com for any refund questions.

Let me know if you need further assistance!